INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
We strive to ensure that the product images on our website accurately represent the jewelry you will receive. However, there are a few things to keep in mind:
- Color Variations: Due to differences in monitor calibrations, the colors of the jewelry in the photos might appear slightly different from the actual piece.
- Natural Materials: Jewelry made with natural gemstones, pearls, or wood may have slight variations in color, texture, or pattern. These variations are part of the natural beauty of the materials and add to the uniqueness of each piece.
- Photographic Techniques: Close-up photos may make the jewelry appear larger than its actual size. Be sure to check the product descriptions for dimensions and weight specifications.
How can I return an item?
Depending on your preference, you may be able to choose from options like printing a return label or contacting us for return instructions.
Will you restock items indicated as “out of stock?”
We strive to keep our inventory up-to-date, but sometimes popular items may sell out. Here's what you can expect for out-of-stock items:
- We'll try our best to restock them! We regularly monitor inventory levels and reorder popular items as quickly as possible.
- Restock timing can vary. Depending on the item and supplier, restocking times can range from a few days to several weeks.
- We won't always be able to provide a specific restock date. Due to supplier lead times and fluctuations in demand, it can be difficult to predict exact restock dates.
Where can I ship my order?
- Shipping costs are calculated based on your order weight, destination, and chosen shipping method. You can see the estimated shipping cost during checkout by entering your shipping address.
- We offer a variety of shipping methods to suit your needs, from express delivery for a faster arrival to economical options for more budget-conscious purchases. You'll be able to choose your preferred method at checkout.
- For international shipments, please be aware that customs duties and import taxes may apply. These fees are levied by the destination country and are the responsibility of the recipient. We recommend familiarizing yourself with your country's customs policies before placing an order.
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